About the A-B Tech HelpDesk
Information about the AB Tech HelpDesk
The IT HelpDesk assists students, faculty, and staff with IT/technology-related issues. If you need assistance with Student Services, financial aid, registration issues, general information questions, contact the Information Center at firstname.lastname@example.org or (828) 398-7900.
The Hours of Operation for the IT HelpDesk are Monday through Friday 8:00 a.m.–5:00 p.m. During College holidays, the HelpDesk is closed.
Student Technologies Supported
Refer to our Login Help article for instructions in accessing WebAdvisor, Moodle, and student email accounts.
Faculty and Staff Technologies Supported
Faculty and Staff: Email
Username – email@example.com
Password – Contact your supervisor or division Administrative Assistant for this information.
Faculty and Staff: WebAdvisor and Moodle
Username – firstnamemiddleinitiallastname (all lowercase)
Password – Both WebAdvisor and Moodle use the same username and password as employee email accounts.
Students: Change Password
WebAdvisor, Moodle, and Student Email Password
To change or reset your password for WebAdvisor, Moodle, and your student email account, go to abtech.edu/password.
If you unable to change your password online, email firstname.lastname@example.org with the following information:
- Student ID number
- Date of Birth
- Home Address
- Call-Back Number
- List a class taken from A-B Tech (if any)
Faculty and Staff: Change Password
You can change or reset your password for your employee email account, WebAdvisor, and Moodle at abtech.edu/password. If you are unable to change your password online, contact the IT HelpDesk at (828) 398-7550 or email@example.com.
Moodle Help for Faculty
- Moodle/Instructional Support for Faculty
- NCCCS Help Desk available at: (After-Hours Moodle Help) (866) 827-6505, open 24 hours a day/seven days a week
Student Online Labs
Student Printing Issues
Go to abtech.edu/printing for printing instructions and fee information.
Add Funds to Printing Balance
You can add more money to your printing balance at papercut.abtech.edu.
Key Words: help desk, IT support, technology support, tech support