About the A-B Tech HelpDesk

HelpDesk

Summary

Information about the AB Tech HelpDesk

Overview

The IT HelpDesk assists students, faculty, and staff with IT/technology-related issues. If you need assistance with Student Services, financial aid, registration issues, general information questions, contact the Information Center at info@abtech.edu or (828) 398-7900.

HelpDesk Hours

The Hours of Operation for the IT HelpDesk are Monday through Friday 8:00 a.m.–5:00 p.m. During College holidays, the HelpDesk is closed.

Student Technologies Supported

Refer to our Login Help article for instructions in accessing WebAdvisor, Moodle, and student email accounts.

Faculty and Staff Technologies Supported

Faculty and Staff: Email

Username – firstnamemiddleinitiallastname@abtech.edu

Password – Contact your supervisor or division Administrative Assistant for this information.

Faculty and Staff: WebAdvisor and Moodle

Username – firstnamemiddleinitiallastname (all lowercase)

Password – Both WebAdvisor and Moodle use the same username and password as employee email accounts.

Students: Change Password

WebAdvisor, Moodle, and Student Email Password

To change or reset your password for WebAdvisor, Moodle, and your student email account, go to abtech.edu/password.

If you unable to change your password online, email helpdesk@abtech.edu with the following information:

  1. Username
  2. Student ID number
  3. Date of Birth
  4. Home Address
  5. Call-Back Number
  6. List a class taken from A-B Tech (if any)

Faculty and Staff: Change Password

You can change or reset your password for your employee email account, WebAdvisor, and Moodle at abtech.edu/password. If you are unable to change your password online, contact the IT HelpDesk at (828) 398-7550 or helpdesk@abtech.edu.

Moodle Help for Faculty

Student Online Labs

Student Printing Issues

Go to abtech.edu/printing for printing instructions and fee information.

Add Funds to Printing Balance

You can add more money to your printing balance at papercut.abtech.edu.

Library

 

Key Words: help desk, IT support, technology support, tech support

Posted - Fri, Mar 28, 2014 at 2:59 PM.
Online URL: https://info.abtech.edu/article.php?id=412