About the A-B Tech HelpDesk


HelpDesk

Summary:

Information about the AB Tech Help Desk

Hours

The Hours of Operation for the IT HelpDesk are Monday through Friday 8 a.m. to 5 p.m. During College holidays, the Help Desk is closed.

Technologies Supported

For Students

Email

Google is the Host - address to log in email.students.abtech.edu

username - firstnamemiddleinitiallastname@students.abtech.edu  password - 01234567 = 8 characters beginning with a zero and your 7-character student ID or 1234567 = 7-character student ID

Moodle

username - firstnamemiddleinitiallastname  password - date of your birth in mmddyy format (e.g. March 23, 1964 would be 032364)

WebAdvisor

username - firstnamemiddleinitiallastname  password - date of your birth in mmddyy format (e.g. March 23, 1964 would be 032364)

For Faculty and Staff

    Email - username - firstnamemiddleinitiallastname  password - please contact your supervisor or division secretary for this information.

    Moodle - same as faculty and staff email user name and password

    WebAdvisor - same as faculty and staff email user name and password

    Network Accounts - same as faculty and staff email user name and password

If you need assistance with Student Services, Financial Aid, Registration issues or General Information Questions please email info@abtech.edu or call 828-398-7900

The links below answer many of the questions others are experiencing. For fastest service please check them out!

If you are unable to log in to Moodle or WebAdvisor, that means your password has changed. 

Moodle

Make sure you are using your WebAdvisor Username and that you are inputting your Date of Birth in MMDDYY format for your password. If this does not work please email HelpDesk@abtech.edu with the following.
 

  1. User name
  2. Student ID
  3. Last four digits of your Social Security Number
  4. Date of Birth
  5. Home Address
  6. Call-Back Number
  7. List a class taken from A-B Tech (if any)

Students

     Note: my.abtech.edu is not available for students yet; you will be informed when you can use it
     Password Information: https://www.abtech.edu/technology-support/how-login-student
     New Student Orientation: http://www.abtech.edu/content/New-Student-Orientation/
     Student Email https://www.google.com/a/students.abtech.edu/DomainContact
     Moodle For Students http://moodle.abtech.edu/course/view.php?id=6700 

Employee Email

     Password Reset - Call Help Desk 828-398-7550

Moodle for Faculty

     Moodle For Faculty http://facultysupport.abtech.edu/?page_id=1117 
     NCCCS Help Desk available at: (After Hours Moodle Help) 1-866-827-6505 - 24 hours a day / 7 days a week

MyMathLab

MyMathLab http://www.mymathlab.com/contactus_stu.html
MyLanguageLab http://myfrenchlab.com/support/index.html

WebAdvisor

WebAdvisor Defaults

          Username http://www.abtech.edu/content/webadvisor/user-id 
          Password Moodle and WebAdvisor use the same username and password. If you are unable to log in, please see the information above.

Library

    Don C. Locke Library Page https://www.abtech.edu/library



Article ID: 412
Created On: Fri, Mar 28, 2014 at 2:59 PM
Last Updated On: Tue, Sep 5, 2017 at 3:19 PM

Online URL: https://info.abtech.edu/article.php?id=412